Ride-hailing or private hire has taken the Singapore transport network by storm in the past few years. Singapore has had more than three revisions of its ride-hailing regulation in the six years since the arrival of the disruptive technology. Often quoted in the list of cities with commendable public transport policy, Singapore still manages to find a viable and significant position for ride-hailing. Cities from around the world are all searching for a model of regulation for ride-hailing that can be elevated as a benchmark. Singapore, to a large extent, has formulated a successful model based on current market parameters and, more importantly, an adaptive one that evolves constantly with the constantly disruptive technology. The experts and regulators of the Singapore transport sector were interviewed in depth, tapping into their opinions and technocratic commentaries on the city-state’s Point-to-Point, or P2P, sector regulation. The data were analyzed using the three-element model of social practice theory as an alternative to conventional behavioral studies, thereby eliminating bias on the commuters and rather shifting focus to the practice. Content analysis utilizing QDA is executed for categorization through fine-level inductive matrix coding to elaborate upon the policy derivatives of the Singapore model. The unique addition of the research to ride-hailing policy is the comprehension of the commonalities and patterns across industrial and technological disruption, practice and policy irrespective of sectoral variations, thanks to the utilization of social practice theory. The first-of-its-kind policy exercise in the sector can be repeated for any city, which is a direct testament to the simplicity and exhaustivity of the methodology, benefiting both operators and investors through equitable policy formulation.

Purpose: This article analyses the role of cluster facilitators in the Singapore maritime cluster. Singapore has been recognised for its pro-business policies and its ability to attract international shipping companies to set up the ship ownership headquarters and ship management activities in Singapore. Design/methodology/approach: The research is an empirical investigation on the approach for industrial cluster development of the Singapore maritime cluster, using the case study research methodology. The case study approach leverages on multiple sources of evidence from deep interviews (of 24 Singaporean firms and 13 Norwegian firms) related observations, documentation and archival records. As a means of contributing to the cluster renewal process, Singapore as the country embarks on the next stage of maritime cluster development, a benchmarking against the Norwegian Innovation Cluster has been incorporated. Findings: The research findings reveals that Singapore is lacking in innovation activities that entails multi-firms collaborations and collaboration between multi-firms and research institutions. The existence of cluster organisation to facilitate collaborations between firms in the cluster and between firms in the cluster with research institutions is another contributing factor that are not institutionalised in the Singapore maritime cluster. Research limitations/implications: Though the research is grounded primarily on the international business theory, particularly from firm- and country-specific advantages of location decisions, the economic geography theory and cluster theory also complement the theoretical grounding. Practical implications: The findings derived from this research aim to facilitate policy makers, maritime leaders and practitioners to develop effective courses of action in current and future maritime industry development. Originality/value: The research provides value to maritime industry stakeholders, maritime leaders and policy makers in their firm positioning strategy. Thus, the research adds values to the maritime industry with similar country perspectives and firm values for developing policies. © 2021, Emerald Publishing Limited.